The Weld County Regional Communications Center (WCRCC) is once again an Accredited Center of Excellence (ACE). The WCRCC was notified Aug. 5 by the International Academies of Emergency Dispatch (IAED), marking the fifth consecutive ACE accreditation for the center since 2013. Both the consistency of the recognition and its prestige place the WCRCC as one of the top 911 communications centers in the state, nation, and world.
Weld County Award
Not every 911 center can call itself an ACE, and to those who staff the WCRCC 24/7, ready to assist in a variety of different emergencies, the accreditation symbolizes more than excellence, it exemplifies success in the mission they have every day: help effectively and efficiently when people need it most.
“Dispatching is an incredibly demanding job, requiring focus, compassion and split-second decision-making — often on the worst days of someone’s life,” said Laurie Pfeiler, Deputy Director of Weld County’s Department of Public Safety Communications. “To not only meet those challenges but also consistently do so at a level recognized as among the best in the world, speaks to the extraordinary dedication, skill and heart of our staff.”
The accreditation from the IAED focuses on the WCRCC’s excellence in medical dispatching and is something that takes immense teamwork to achieve. First, a dispatcher must respond to a call professionally, meeting standards evaluated by the quality assurance team within public safety communications and later the IAED. Centers that achieve compliance with its “20 Points of Accreditation” become ACE certified, a standing that lasts three years before recertification is needed. Weld County’s certification is valid until Sept. 17, 2028.
The accreditation makes the WCRCC the 180th center worldwide to be IAED accredited in emergency medical dispatching. It also joins the WCRCC with 68 U.S. emergency dispatch centers and 28 worldwide that earned or re-earned the IAED’s accreditation in April of this year.